Comexim Decision & Update

Hi Everyone,

My love affair for Comexim bras has been well documented and quite prolific. The narrow gores, the projected cups, the low underwires—all of it combined to create some of the best-fitting, most comfortable bras I have ever owned. Factor in the copious colors and prints available, and it’s easy to see why people all over the world are smitten with this Polish powerhouse. Many of our customers found the same success with them as I did, and our partnership continued to blossom, first with Anna Pardal and then with Comexim directly. I love and support Comexim, and I consider myself a brand advocate for how important both the bras and the alterations process can be for some clients. People who hated wearing bras or suffered constantly from comfort issues finally found a brand that worked for them, and I could not be happier to have played a small role in that success. However, Comexim and I have also had frequent problems too, and last year, I took a hiatus from accepting special orders while contemplating a plan for the future.

All of the bras I order to the shop contain alterations as do many of the special order requests, and the pattern changes cause extended wait times as well as the potential for errors. Furthermore, as the person responsible for placing these orders, I find the complexity and time required increases with the amount of special items I include. Every style must be double and triple checked to ensure the size, cup shape, and alterations requests are correct, and when I submit them, I am equally relieved to be finished and nervous to see the final construction. Nearly every order has had mistakes. In some cases, Comexim sent us their cup size rather than the UK one I ordered, meaning the recipient’s bra was woefully small in the cup. Other times, the alterations themselves were performed incorrectly or the bra had construction issues. I tolerated these problems longer than I should have because the sales for weeks we receive a Comexim shipment are some of our best, but then I realized I spend the following two weeks living on pins and needles, waiting for the inevitable “It doesn’t fit” emails to arrive. Our policy has always stated the 50% deposit we charge is non-refundable as is the alterations fee, but when the bra is clearly made in the wrong size or with the wrong alterations, I felt it was my duty as the middle person to make the situation right, including refunding the deposit and taking a loss on the bra.

When I received my last order, the long brewing troubles came barreling forward because most of the bras were the wrong size (namely the Comexim size, not the UK size) and one was outright defective. After a period of reflection, I spoke with Anna regarding the problems as well as my dear friend Patrica. The more I analyzed the variables and numbers, the more I realized the temporary boost in sales was a facade concealing hidden deficits. I spend more time assembling orders, consulting for size and fit via email, processing orders, and then fixing problems once the order is received than is financially viable. When I factor in both the monetary expenses as well as the more variable ones like time, energy, and emotional stress, my profit is actually negative.

With bra sized swimsuits on the horizon, our little shop is poised for big success with more potential for growth and expansion. However, my time will become ever more precious, and I need to focus that time more evenly on myself as an individual but also on money-making endeavors for the store. As a result, with a very heavy heart, I came to a final decision: Only select clients will be allowed to place special orders for Comexim in the future, and I will no longer offer consulting on Comexim sizing and fit except to those clients. However, I plan to write a comprehensive article with accompanying video based on three years worth of experience troubleshooting to make my expertise generally accessible. If ordering directly from Comexim is too risky, I highly encourage you to write to Jaime of Bra Obsessed. Not only is Jaime a lovely individual, but she also has extensive experience herself and still offers special orders for the brand.

As I mentioned, we still allow certain customers to place Comexim special orders. My criteria are:

  • Local customers who have been properly fitted into the brand or non-local customers whose size and alterations combination we have already perfected.
  • Clients who agree to our revised special order policy.
  • Customers who understand the wait time and potential for mistakes.

While I am not ruling out accepting open orders again, I need to do what is best for me and for my business. Truthfully, I do not want to be in the middle anymore, especially on such a large scale. Once we sell through our remaining Anna Pardal stock, I will replenish with new Comexim inventory, mostly focusing on core colors like beige, black, burgundy, or navy. I apologize if this inconveniences anyone.  Thank you, as always, for your ongoing support!

Erica

Comexim Decision & Update
Erica
Erica is a lover all things lingerie and is passionate about helping people find the bra which fits and flatters. Side passions include reading, writing, hiking, dairy-free food, walking her Jack Russell terrorists, and dying her hair everything from black to red.
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8 thoughts on “Comexim Decision & Update

  • March 13, 2017 at 3:39 pm
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    Totally reasonable decision, especially for a small business owner. Did you ever end up exploring whether Samanta might fill that customer niche currently served by Comexim? Or would the ordering process present similar difficulties…? It’s a brand I still mean to try as bras with narrow (& lower!) softer-gauge wires & deep projection are hard to find in non-Polish brands. Natori meets that need for me in seamless styles (though without enough depth) but they are simply terrible at seamed bras and that remains a big hole in my bra wardrobe. My only well-fitting seamed bras are Gorsenia, but even so, the wires are higher than I would like. Empreinte are my next go-to, but with zero tack, & also higher wires.

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    • Erica
      March 13, 2017 at 5:24 pm
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      Hi Alicia! I did explore Samanta, and unfortunately, it’s not an exact replacement. Their wires are very soft, which sometimes creates tacking issues. We have a problem with people not understanding the brand approaches tacking differently than UK company, so our sales have been slow. It’s not a bad brand by any stretch, but it unfortunately fill the same niche as Comexim. We are, however, going to carry Ewa Michalak later this year, and I think that will also give more selection too. Plus, some of our UK brands have taken feedback from customers to create better fitting alternatives than in past years!

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  • March 13, 2017 at 9:17 pm
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    This decision is completely sound. Thanks for sharing your process…

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    • Erica
      March 14, 2017 at 12:59 pm
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      I like to be as transparent as possible with these decisions! 🙂

      Reply
  • March 14, 2017 at 2:32 pm
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    Perfectly understandable decision. And: Ewa! Yay!

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  • March 14, 2017 at 3:42 pm
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    Your decision is completely reasonable and I applaud you for being so open and transparent about the process. I look forward to seeing what core styles you’ll be carrying!

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    • Erica
      March 14, 2017 at 5:12 pm
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      I am thinking we’ll probably do Mimi in Black and a beige option, maybe like Honey Cookie, and then possibly a fashion. Comexim said they have Magic (the emerald green), a navy, and burgundy in abundance!

      Reply

What are your thoughts?